Shipping policy

Shipping & Return Policy

Thank you for shopping with Thezavya. We are committed to providing a smooth and reliable shopping experience. Please read our Shipping & Return Policy carefully before placing your order.

Shipping Policy

  • We currently ship across India.

  • Orders are processed within 1–2 business days after confirmation.

  • Standard delivery time is 7 business days, depending on your location.

  • You will receive a shipping confirmation with tracking details once your order has been dispatched.

  • Delivery timelines may be affected by public holidays, weather conditions, or courier delays.

Cash on Delivery (COD)

  • Cash on Delivery is available for eligible locations across India.

  • We reserve the right to limit or decline COD service for certain pin codes or orders.

Return Policy

We offer a 5-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be submitted within 5 days of receiving the product.

  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.

  • Items returned without original packaging or accessories.

  • Products marked as non-returnable on the product page.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will review the issue and provide a suitable resolution.

Refunds

  • Once the returned product is received and inspected, we will notify you of the refund status.

  • Approved refunds will be processed to the original payment method within 5–7 business days.

  • For Cash on Delivery orders, refunds will be transferred via bank account or another approved payment method.

Contact Us

If you have any questions regarding shipping or returns, please contact us:

Email: thezavya.in@gmail.com

We appreciate your trust in Thezavya and thank you for shopping with us.